Digital Courseway Refund Policy
At Digital Courseway, we want you to be completely satisfied with your learning experience. Therefore, all eligible courses purchased through Digital Courseway can be refunded within 30 days of purchase, provided your request adheres to the guidelines outlined in this policy.
Please be aware that certain restrictions may apply, and in some cases, refunds may only be offered as Digital Courseway credits. For a comprehensive understanding of our refund policy, please read the details below.
How to Request a Refund
To request a refund, please email [email protected].
Refund Processing Time
We typically take 4 business days takes to process a refund request.
Our 30-Day Guarantee
Our 30-day refund policy is designed to allow our students to explore courses risk-free. However, it’s also crucial for us to protect our instructors from potential fraud and ensure they receive timely payments. Instructor payments are typically processed after 30 days from a sale. Consequently, we will not be able to process refund requests received after this 30-day window.
Circumstances Where Refunds May Be Denied
Digital Courseway reserves the right to limit or deny refund requests at our discretion in situations where we suspect refund abuse. This includes, but is not limited to, the following:
- A significant portion of the course content has been accessed or downloaded by the student before the refund request.
- A student has requested multiple refunds for the same course.
- A student has a history of excessive refund requests.
- User accounts that have been reported, suspended, or had course access revoked due to violations of our Terms of Service or Community Guidelines.
- If a refund has already been issued by a third-party payment processor.
Unless explicitly required by applicable law, we do not offer refunds for any subscription-based services offered by Digital Courseway (please see specific terms for subscriptions below).
These refund limitations will be applied to the fullest extent permitted by law.
Digital Courseway Credits
In situations where a purchase isn’t eligible for a cash refund, or if you choose to receive your refund as Digital Courseway credits, we may, at our discretion, issue the refund in the form of these credits, provided the request otherwise meets our 30-day refund policy. These credits are issued by and are an obligation of Digital Courseway and are subject to our Terms of Service.
If your course purchase is only eligible for a credit refund, this will be clearly indicated during the refund process.
Types of Purchases Potentially Eligible Only for Digital Courseway Credits
- Certain Payment Methods: Some payment methods, such as certain bank transfers or cash-based options, may only be eligible for refunds in the form of Digital Courseway credits.
Refunds for Digital Courseway Subscription Plans
Subscription plans purchased directly through Digital Courseway https://digitalcourseway.com/ may have specific refund terms from our standard 30-day policy. Please refer to the specific terms and conditions associated with your subscription plan for details. If you are on a free trial for a subscription, you can cancel at any time before being charged.
Depending on your location, you may have statutory rights regarding refunds for subscriptions. Please refer to our specific subscription terms for more information on these exceptions.
Refunds for Courses Purchased Through Third-Party Platforms or Promotions
If you enrolled in a Digital Courseway course through a third-party platform, sale, or promotion, the refund policy of that third party will apply. Please contact the third-party vendor directly to request a refund, as Digital Courseway does not have the necessary transaction information to process these requests.
We hope this policy is clear and helpful! If you have any further questions, please don’t hesitate to contact our support team at [insert your support email address or link to your support page].